Front Office Director

20 hours ago


Hyde Park, New York, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at the Inn at Bellefield. As a key member of our hotel management team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service and quality.

Key Responsibilities:
  • Manage the front office operations, including reservations, registration, and guest accounting.
  • Supervise and train front desk staff to ensure excellent customer service and efficient check-in/check-out processes.
  • Monitor and maintain the cleanliness and organization of the front office area.
  • Assist with guest complaints and resolve issues in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Prepare and manage front office reports, including daily and monthly statistics.
Requirements:
  • Minimum 1-3 years of front office management experience in the hospitality industry.
  • Ability to read and interpret documents, such as safety rules and operating instructions.
  • Excellent communication and interpersonal skills.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
Benefits:
  • Competitive salary and bonus structure.
  • Health insurance and paid time off.
  • 8 paid holidays and Marriott Hotel Discounts.
  • 2 complimentary night hotel stays per year at any Shaner Hotel property.

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