Front Desk Representative

22 hours ago


Hyde Park, New York, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Inn at Bellefield. As a key member of our front office team, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring a positive first impression of our hotel.
  • Process all check-ins and check-outs efficiently and accurately, handling any issues or concerns that may arise.
  • Handle guest complaints in a professional and courteous manner, ensuring that all issues are resolved to the guest's satisfaction.
  • Adhere to payment, cash handling, and credit policies and procedures, maintaining the highest level of integrity and accuracy.
  • Generate and distribute daily reports to designated departments and personnel, providing valuable insights and information.
  • Collaborate with the Housekeeping team to resolve any discrepancies on the room status report.
Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience, with previous hotel experience preferred.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with guests, management, and colleagues.
  • Computer experience preferred, with proficiency in hotel software and systems.
  • Bilingual English/Spanish a plus, with knowledge of local activities and attractions a valuable asset.
Benefits
  • Competitive hourly rate starting at $18 per hour, based on experience.
  • Health insurance, paid time off, and 8 paid holidays per year.
  • Marriott Hotel Discounts and complimentary night stays at any Shaner Hotel property.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.



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