Front Desk Representative
22 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Inn at Bellefield. As a key member of our front office team, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide warm and welcoming service to guests, ensuring a positive first impression of our hotel.
- Process all check-ins and check-outs efficiently and accurately, handling any issues or concerns that may arise.
- Handle guest complaints in a professional and courteous manner, ensuring that all issues are resolved to the guest's satisfaction.
- Adhere to payment, cash handling, and credit policies and procedures, maintaining the highest level of integrity and accuracy.
- Generate and distribute daily reports to designated departments and personnel, providing valuable insights and information.
- Collaborate with the Housekeeping team to resolve any discrepancies on the room status report.
- High school graduate or equivalent.
- Minimum one year customer service experience, with previous hotel experience preferred.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, management, and colleagues.
- Computer experience preferred, with proficiency in hotel software and systems.
- Bilingual English/Spanish a plus, with knowledge of local activities and attractions a valuable asset.
- Competitive hourly rate starting at $18 per hour, based on experience.
- Health insurance, paid time off, and 8 paid holidays per year.
- Marriott Hotel Discounts and complimentary night stays at any Shaner Hotel property.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.
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Front Desk Representative
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Hyde Park, New York, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Inn at Bellefield. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProvide superior guest...
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Front Desk Representative
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