Front Desk Operations Manager
4 days ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at the Inn at Bellefield. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Guest Service and Front Desk Operations: Provide exceptional guest service, respond to guest inquiries, and resolve any issues in a timely and professional manner.
- Reservations and Registration: Manage reservations, check-in, and check-out processes, ensuring accuracy and efficiency.
- Team Management: Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
- Communication: Maintain effective communication with guests, staff, and management, ensuring seamless coordination and problem-solving.
- Quality Control: Monitor and maintain high standards of cleanliness, organization, and guest satisfaction.
- Experience: Minimum 1-3 years of front office management experience in the hospitality industry.
- Education: High school graduate or equivalent, some college preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in hotel software systems.
- Health Insurance: Comprehensive health insurance plan.
- Paid Time Off: Generous paid time off policy.
- Holidays: 8 paid holidays per year.
- Hotel Discounts: Complimentary hotel stays and discounts at Shaner Hotel Group properties.
We offer a competitive salary, starting at $60,000, with opportunities for growth and professional development. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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