Customer Support Specialist

1 week ago


Huntingdon, Pennsylvania, United States Anglian Water Full time

Position Overview:

The role of a Customer Support Specialist is crucial in ensuring that our clients receive the highest level of service and satisfaction.

Location: Flexible

Business Sector: Anglian Water

Employment Type: Permanent - Options for both full-time and part-time positions are available. Please indicate your preferred working hours in your application.

Compensation: Competitive salary plus benefits.

Our Metering Services division has achieved an impressive 91% satisfaction rate, reflecting our commitment to fostering a positive work environment. We are seeking dedicated Customer Support Specialists to enhance our collaboration with partners, ensuring that customer expectations are not only met but exceeded.

Key Responsibilities:

  • Serve as a primary point of contact for our clients, scheduling appointments and gathering detailed insights into their concerns, while relaying this information back to the organization.
  • Engage with customers to address inquiries and direct them to the appropriate departments.
  • Maintain and update systems and databases, providing analytical support to various stakeholders to facilitate performance management assessments against established service levels.
  • Assist in the planning and scheduling of operational tasks.
  • Possess a solid understanding of customer service dynamics, particularly in a telephonic context.
  • Exhibit excellent IT proficiency and communication skills.

As a valued member of our organization, you will enjoy:

  • Personalized private healthcare coverage.
  • 23 days of annual leave, increasing with tenure.
  • Flexible working arrangements.
  • A competitive pension scheme with enhanced contributions.
  • A bonus structure.
  • Flexible benefits designed to support your well-being and lifestyle.

In addition to our comprehensive benefits, you will be part of a supportive team that is committed to your professional development and success.

Diversity and Inclusion:

We are dedicated to reflecting the diversity of the communities we serve within our workforce and supply chain, ensuring we understand and meet our customers' needs.

Commitment to Development:

We are passionate about the growth and development of our employees, ensuring they possess the necessary skills and knowledge to thrive and reach their full potential. Health and safety are paramount in all our operations.

Application Process:

To apply, please submit your current CV along with a cover letter detailing your motivation for applying and the skills you bring to the role.

We look forward to reviewing your application.



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