Salesforce CRM Analytics Specialist

1 day ago

San Jose, California, United States Jade Global Inc. Full time
Job Summary

We are seeking a highly skilled Salesforce CRM Analytics Specialist to join our team at Jade Global Inc. as a Technical Specialist.

Key Responsibilities
  • Solution Design and Development:
    • Design and develop advanced analytics solutions using Salesforce CRM Analytics.
    • Create custom dashboards, reports, and data visualizations to meet business requirements.
    • Implement data integration processes to ensure accurate and timely data availability in CRM Analytics.
  • Data Management and Integration:
    • Collaborate with data teams to integrate data from various sources into Salesforce CRM Analytics.
    • Ensure data quality and consistency by implementing data validation and cleansing processes.
    • Manage data flows and pipelines to support analytical needs.
  • Business Analysis and Requirements Gathering:
    • Work closely with business stakeholders to gather and analyze requirements for analytics solutions.
    • Translate business needs into technical specifications and design documentation.
    • Provide insights and recommendations based on data analysis to support business decision-making.
  • Performance Optimization and Troubleshooting:
    • Monitor and optimize the performance of CRM Analytics solutions.
    • Identify and resolve issues related to data integration, visualization, and overall system performance.
    • Implement best practices for data management, security, and compliance.
  • User Training and Support:
    • Conduct training sessions for end-users to ensure effective utilization of CRM Analytics solutions.
    • Provide ongoing support and troubleshooting assistance to users.
    • Create and maintain documentation, including user guides and technical manuals.
  • Continuous Improvement:
    • Stay updated on the latest Salesforce CRM Analytics features, updates, and best practices.
    • Proactively identify opportunities for process improvement and optimization.
    • Contribute to the development of analytics strategies and roadmaps.
    Requirements
    • Experience:
      • Minimum of 3-5 years of experience in Salesforce CRM Analytics (Einstein Analytics) or similar analytics platforms.
      • Proven experience in designing and developing advanced analytics solutions and data visualizations.
    • Skills:
      • Strong proficiency in Salesforce, including Salesforce CRM Analytics, Salesforce Lightning, and Apex.
      • Experience with data integration tools and techniques, such as Salesforce Data Loader, ETL tools, and APIs.
      • Proficiency in SQL and data manipulation languages.
      • Strong analytical and problem-solving skills.
      • Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
    • Certifications: Salesforce Certified Einstein Analytics and Discovery Consultant, Salesforce Administrator, or other relevant certifications are a plus.
    Preferred Qualifications
    • Experience with other Salesforce products, such as Sales Cloud, Service Cloud, or Marketing Cloud.
    • Familiarity with business intelligence tools and technologies, such as Tableau, Power BI, or Qlik.
    • Knowledge of data warehousing concepts and technologies.

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