Lead Researcher, Product Research and Development

2 months ago

San Francisco, California, United States Salesforce Full time
About the Role

We are seeking a seasoned research leader to join our Analytics Research & Insights team at Salesforce. As a Lead User Researcher, you will play a critical role in shaping the analytical experiences that help organizations make smarter and more data-informed decisions.

Key Responsibilities
  • Develop a user research agenda for your areas and shape the prioritization of research within those areas.
  • Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and strong collaboration with cross-functional teams throughout the planning and development life cycle.
  • Develop and execute user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development.
  • Lead analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users.
  • Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions.
  • Develop and share expertise related to how people create, share, manage, and utilize data visualizations, dashboards, machine learning models, and advanced analytics within organizations.
  • Be a strategic partner with your leadership team and key executives across the business to help shape long-term vision by identifying and advocating for opportunities to delight and better serve our customers through new features, strategic directions, and user experience improvements.
  • Build and shape our user research team's tools and practices to scale our impact and create durable insights across the organization.
  • Mentor junior team members.
  • Find and attract user research talent.
Requirements
  • 9+ years' experience conducting user research plus a strong portfolio of shipping software products.
  • Curious about technology and can dive into complex or unfamiliar topics.
  • Deep knowledge of best practices for UX design principles and both qualitative and quantitative user research methodologies.
  • Excels at communicating research insights as compelling narratives to a variety of audiences, and generating persuasive written and multimedia reports.
  • Proven track record influencing product direction and strategy with actionable insights.
  • Demonstrated success in a collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering).
  • Demonstrated ability to plan, design, execute, and communicate both strategic and tactical research engagements with minimal oversight, structure and lead internal and external workshops, and analyze the outcomes to provide insight for stakeholders.
  • Demonstrated ability to be a strong advocate for the user and persuade others on fast-moving projects with varying degrees of ambiguity.
  • Ability to work across a globally dispersed team.
Preferred Requirements
  • Experience working in enterprise software, analytics, databases, AI, or cloud services is a plus.
  • Hands-on experience analyzing data and using analytic software products or relevant programming languages.
  • Experience using one or more Tableau products (Desktop, Prep Builder and Conductor, Server, Online), or Salesforce CRM Analytics is desirable.

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