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Director, CX/CRM Salesforce Retail Strategist
2 months ago
We are seeking a seasoned CX/CRM Salesforce Retail Expert to join our CX/CRM practice team at Cognizant. As a key member of our team, you will drive client solutions, display thought leadership, and work closely with market/account teams to leverage CX/CRM practice capabilities and competencies.
Key Responsibilities:- Market Leadership:
- Understand the Consumer Goods and Travel & Hospitality industry domain, trends, and customer requirements in the context of CX/CRM and display thought leadership towards key business solutions.
- Leverage strategic partnership relations to create joint go-to-market strategies for driving growth and market leadership.
- Deep understanding of the practice offerings, solution frameworks, and core competencies.
- Growth Strategy:
- Define and develop Industry Focus areas, offerings, and solutions for Salesforce in alignment with Business Unit needs and Industry trends.
- Engage with CXO, VP, and Director-level client stakeholders to identify white spaces and drive winning strategies.
- Build and maintain strong collaborative relationships between practice and market teams to develop in-depth understanding of client business challenges and opportunities.
- Thought Leadership, Consulting, and Advisory:
- Act as an anchor from CX/CRM practice and own the business development tasks, activities, and deliverables (including but not limited to Proposals, Presentations, SOW, and other similar deliverables) in accordance with established bid timeline.
- Proactively engage and drive portfolio expansion and penetration effort according to practice guidelines and objectives.
- Engage and participate with Channel Sales to identify proactive deals and engage with account teams to win the deal.
- Minimum 15+ years of technical leadership, solution development experience in CX/CRM domain.
- Proven track record of achieving growth objectives and deliver on sales metrics.
- Ability to develop new pipeline through prospecting and building relationships within the assigned market/vertical.
- Excellent written and oral communication along with ability to lead and deliver business presentations to business stakeholders at Director and VP level.
- Ability to lead multi-cloud opportunities in the areas of CX/CRM leveraging Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service, and other similar domains.
- Salesforce certifications is highly desirable; Other platforms like Adobe will be an added advantage.
- At least 10 years of experience in Salesforce solution architecture and design.
- Experience in designing and implementing complex Salesforce solutions using various integration patterns and technologies.
- Strong customer relationship, solutioning, and advisory skills.
- Maintains 50% billable utilization for key client engagements.
- Think big and drive to win attitude.
Cognizant is a company built on collaboration and diverse perspectives. Our strength lies in our ability to work together, think differently, and build better solutions for our clients. We are looking for someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
