Bilingual Customer Service Representative

3 days ago


White Marsh, Maryland, United States Sharpened Image Full time
Job Title: Bilingual Customer Service Representative

We are seeking highly skilled Bilingual Customer Service Representatives to join our team at Sharpened Image in Middle River, MD. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced call center environment.

Key Responsibilities:
  • Assist customers with the account opening process
  • Accurately explain terms and conditions, policies, and procedures related to accounts
  • Process account payments and perform cash out process at the end of each shift
  • Meet or exceed performance goals to ensure high-quality service is provided to customers
  • Perform account maintenance, including account changes, adjustments, and statement requests
  • Contact customers for additional account information
  • Assist in problem correspondence as required
  • Prepare reports, including CSR Daily Activity report and cash out report
Requirements:
  • Must be able to submit to and pass a criminal background check
  • Must be able to submit to and pass drug screening
  • Must have exceptional customer service skills


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