Customer Service Team Lead

2 weeks ago


White Marsh, Maryland, United States TransCore Full time

Job Summary:

The Customer Service Lead at TransCore is a critical role that requires a strong leader to assist the Customer Service Representatives in their daily duties and resolving questions/issues that arise. This includes training and monitoring the team to ensure exceptional customer service.

Key Responsibilities:

  • Assist Customer Service Representatives in resolving customer inquiries and issues
  • Provide training and guidance to the team to ensure consistent service quality
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with the Customer Service Supervisor to develop and implement service quality initiatives
  • Ensure compliance with company policies and procedures

Requirements:

  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Excellent problem-solving and analytical skills
  • Experience in customer service or a related field

What We Offer:

TransCore offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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