Front Desk Coordinator

1 week ago


Glendale, California, United States Ultimate Staffing Full time
Job Summary:

The Front Desk Coordinator is responsible for providing exceptional customer service and ensuring a welcoming environment for clients and visitors. This includes answering calls, directing them as needed, addressing visitor inquiries, and providing administrative support to the Executive Assistant and other departments as required.

The role requires a high level of professionalism and sensitivity to clients' needs, while maintaining adherence to company policies and procedures. Building supportive relationships with clients, staff, and external entities is key to ensuring access to necessary resources for comprehensive client services.

Key Responsibilities:
  • Greet visitors and direct them accordingly
  • Answer, screen, and forward phone calls
  • Address visitor questions and needs
  • Provide administrative support to the Executive Assistant and other departments as required
  • Maintain a welcoming environment for all clients and visitors
  • Adhere to company policies while maintaining excellent customer service
Requirements:

The ideal candidate will possess:

  • Bilingual Spanish is required
  • Experience working in an office setting and/or customer service environment
  • Strong written, verbal, and telephonic communication skills
  • Excellent customer service skills, as this role directly interacts with clients and their caregivers
  • BA in psychology, social work, or related field
  • OR
  • One of the following equivalents:
  • AA degree in related field and minimum 2 years relevant work experience
  • High school diploma & 1- 4 years related work experience in a mental health/non-profit agency
Preferred Qualifications:
  • Experience with Electronic Healthcare Record (EHR) system (ideally Exym, which is what we use)
  • Microsoft Office Suite (including but not limited to Excel, Teams, SharePoint, Outlook)
  • Knowledge of DMH systems and procedures
  • Knowledge of the Integrated System and Medi-Cal billing
Compensation and Benefits:

The Front Desk Coordinator will be compensated at a rate of $20-24 per hour. Typical hours are Monday to Friday, 8:00am-5:00pm.

Ultimate Staffing is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and consider all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.



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