Customer Service Manager
2 months ago
Job Summary:
Golds Gym - SoCal is seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive member experience.
Key Responsibilities:
- Customer Service: Provide world-class customer service to members, addressing their concerns and resolving issues in a timely and professional manner.
- Front Desk Operations: Manage front desk operations, including member check-in, cash handling, and guest registration.
- Team Management: Supervise and train front desk staff, ensuring they have the necessary skills and knowledge to provide excellent customer service.
- Communication: Communicate effectively with members, staff, and management to ensure seamless operations and resolve any issues that may arise.
- Problem-Solving: Analyze and resolve complex customer complaints and issues in a fair and professional manner.
- Leadership: Demonstrate leadership skills, mentoring and guiding team members to achieve exceptional customer service and operational excellence.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with members, staff, and management.
- Customer Service Experience: Have a proven track record of providing exceptional customer service in a fast-paced environment.
- Leadership Experience: Possess leadership experience, with the ability to supervise and train staff.
- Basic Computer Skills: Have basic computer skills, with the ability to use software applications and systems.
- CPR Certification: Possess current CPR certification.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Fun and Dynamic Work Environment: A fun and dynamic work environment with a team of like-minded individuals.
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