IT Support Specialist

4 weeks ago

Dallas, Texas, United States Motion Recruitment Partners LLC Full time

Job Summary:

Motion Recruitment Partners LLC is seeking a skilled IT Support Specialist to join their team. The ideal candidate will have a strong background in Workforce Software and a passion for delivering exceptional technical support.

Key Responsibilities:

  • Provide technical support for Workforce Software modules, including Time and Attendance, ACT, Job Scheduling, Fatigue Management, and Analytics.
  • Work closely with the HR and Payroll business leads, IT functional and development teams to ensure assigned tasks are completed in time and to accuracy.
  • Develop and execute test plans, test cases, and test scripts to identify defects and work towards resolution with the developers and business teams.
  • Communicate effectively across various teams, internal and external customers, and stakeholders.

Requirements:

  • A minimum of a Bachelor's Degree in Human Resources or Information Technology or a related field.
  • Around seven years of hands-on experience in Workforce Software modules.
  • Many years of experience in Workforce Software Suite with skills in Time and Attendance configuration, Work Rules, Pay Rules, Holiday schedules, Absence, Leave tracking, Advance Scheduling, and Fatigue Management.
  • Interfaces, integration, and workflows, Premiums and Banks, Callout Rules, ACT.

Desired Skills:

  • Three plus years of functional experience with other Timekeeping and Payroll systems like UKG, SAP, SuccessFactors, ADP.
  • Thorough knowledge of interface integrations and good understanding of union contracts/pay practices.
  • Oil and Gas industry experience.

What You Will Be Doing:

Work closely with the business teams to gather, collect, and deliver HR solutions and work with development and cross-functional teams to ensure that the requirements are delivered in time and to accuracy.

Work closely with Corporate and site HR business teams and assist in day-to-day business operations in supporting Workforce Software and integration.

Key daily tasks include monitoring the ticketing queues, resolving and closing the tickets in a timely manner, including troubleshooting, providing standard and alternative solutions.

Work on minor enhancements and testing.

Create and execute test plans, test cases, and test scripts; identifies defects and works to a resolution with the Developers and business teams.

Communicate effectively across various teams, internal and external customers, and stakeholders.

Work with IT and cross-functional teams across the organization to support the assigned projects and tasks related to HR/Payroll.

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family.
  • Dental & Orthodontia Benefits.
  • Vision Benefits.
  • Health Savings Account (HSA).
  • Health and Dependent Care Flexible Spending Accounts.
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
  • Hospital Indemnity Insurance.
  • 401(k) including match with pre and post-tax options.
  • Paid Sick Time Leave.
  • Legal and Identity Protection Plans.
  • Pre-tax Commuter Benefit.
  • 529 College Saver Plan.

Motion Recruitment Partners LLC is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

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