Technology Support Specialist
3 weeks ago
As a Technology Support Specialist at American College of Education, you will play a vital role in providing day-to-day technology support and helpdesk services to our students, faculty, and staff.
Key Responsibilities:
- Provide technical support and assistance to end-users via phone, email, and in-person
- Manage and maintain all end-user devices, hardware, software, and administrative platforms
- Collaborate with other departments to ensure the strategic development and ongoing upkeep of all enterprise platforms
- Manage ticket requests and ensure timely resolution
- Develop and maintain knowledge base articles and documentation
Requirements:
- Minimum 2 years of experience in a technical support role
- Strong knowledge of Microsoft and Apple devices and software
- Experience with Active Directory, Microsoft 365 administration, and MFA administration
- Excellent communication and problem-solving skills
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
At American College of Education, we value diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming and inclusive of all employees.
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