Technology Support Specialist

3 weeks ago


Dallas, Texas, United States American College of Education Full time
Job Title: Technology Support Specialist

As a Technology Support Specialist at American College of Education, you will play a vital role in providing day-to-day technology support and helpdesk services to our students, faculty, and staff.

Key Responsibilities:

  • Provide technical support and assistance to end-users via phone, email, and in-person
  • Manage and maintain all end-user devices, hardware, software, and administrative platforms
  • Collaborate with other departments to ensure the strategic development and ongoing upkeep of all enterprise platforms
  • Manage ticket requests and ensure timely resolution
  • Develop and maintain knowledge base articles and documentation

Requirements:

  • Minimum 2 years of experience in a technical support role
  • Strong knowledge of Microsoft and Apple devices and software
  • Experience with Active Directory, Microsoft 365 administration, and MFA administration
  • Excellent communication and problem-solving skills

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

At American College of Education, we value diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming and inclusive of all employees.



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