IT Support Specialist

3 weeks ago


Dallas, Texas, United States Desert IT Solutions Full time
Job Description

Desert IT Solutions is seeking a skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot hardware and software issues, including network, mobile device, and printer problems
  • Install, configure, and maintain software and hardware systems
  • Document all work performed and maintain accurate records
  • Collaborate with peers to resolve complex technical issues

Requirements:

  • Minimum 3 years of experience in IT support or a related field
  • Thorough knowledge of Windows operating systems, MS Office, and other software applications
  • Ability to work in a fast-paced environment and provide excellent customer service
  • Strong problem-solving skills and attention to detail

Desired Skills:

  • ITIL certification
  • Experience with remote support tools and software
  • Knowledge of network administration and security

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