IT Support Specialist

3 weeks ago


Dallas, Texas, United States TeamLogic IT, Dallas, TX Full time
Job Summary

We are seeking a highly skilled IT Support Technician to join our team at TeamLogic IT in Dallas, TX. As an IT Support Technician, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their IT systems, and resolving technical issues in a timely and effective manner.

Key Responsibilities
  • Provide first contact support to clients via phone, email, or web portal
  • Prioritize and resolve technical issues in a timely manner
  • Use remote tools and diagnostic utilities to aid in resolving support requests
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate
  • Install and configure hardware and software components
  • Perform preventative maintenance on workstations, printers, and peripherals
  • Establish good relationships with all departments and colleagues
  • Ensure company safety and security standards are met
Requirements
  • College diploma or university degree in Computer Science or equivalent work experience
  • Exceptional written and oral communication skills
  • Experience with desktop operating systems including Windows 10 and Mac OS
  • Experience with server operating systems including Server 2012 and Server 2016
  • Active Directory knowledge and RMM experience a plus
  • Valid Driver License and ability to drive to customer locations when required
What We Offer

We offer a competitive salary, full benefits, including health, dental, and vision insurance, paid time off, and 401k. We also provide ongoing training and development to keep your skills sharp and current. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT.

Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.


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