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Front Desk Ambassador
2 months ago
Job Summary: As a Front Desk Ambassador at The Westin New York at Times Square, you will be responsible for providing exceptional guest service by offering directions and information about property amenities, services, and local areas of interest. You will also be responsible for resolving guest calls, requests, or problems in a timely and professional manner. Your goal will be to ensure that every guest has a memorable and enjoyable stay with us.
Responsibilities:
- Provide guests with accurate and helpful information about property amenities, services, and local areas of interest.
- Respond to guest calls, requests, or problems in a timely and professional manner.
- Follow up with guests to ensure that their requests or problems have been met to their satisfaction.
- Communicate with other departments, such as Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention, as necessary to resolve guest issues.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Requirements:
- High school diploma or G.E.D. equivalent.
How to Apply: Visit the link below for a full detailed job description and to apply.
