Front Desk Manager

4 weeks ago


New York, New York, United States Sonesta International Hotels Full time
Job Summary

As a Front Desk Manager at Sonesta International Hotels, you will be responsible for managing all aspects of the front office areas, including guest registration, bell services, concierge services, business center, telephone services, and guest reservations. Your goal will be to ensure guest satisfaction and maximize hotel profitability while adhering to all brand standards and desk merchandising.

Key Responsibilities

  • Act independently as MOD, covering morning and evening shifts.
  • Supervise all front office staff, including front desk, communications, uniform services, and concierge.
  • Offer MOD support to other unsupervised departments as needed.
  • Act as Travel pass champion.
  • Distribute minutes and conduct Manager's Meeting.
  • Oversee VIP arrivals.
  • Perform VIP Escorts.
  • Act as Lobby Ambassador.
  • Track and follow up on in-house guest challenges.
  • Resolve guest-related issues.
  • Liaison with other departments to ensure guest satisfaction.
  • Assist with post-stay guest follow-up.
  • Perform Property rounds.
  • Act as Front Office representative during Pre-Cons.
  • Monitor and coordinate concierge requests.
  • Provide site tours of the hotel.
  • Deliver Passionate & Engaging Service to our Guests.


Requirements

  • Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Track record of delivering exceptional guest or client experience.
  • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
  • Appropriate professional appearance and demeanor.
  • Knowledge of Opera and internet software preferred.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Track record of delivering exceptional guest or client experience.
  • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
  • Bi-Lingual communications skills a plus.
  • Strong communication skills.
  • Appropriate professional appearance and demeanor.


Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.
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