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Credit and Collections Manager
2 months ago
About Us:
We are a thriving family-owned enterprise with a rich history of over 60 years in managing and owning multifamily residential properties across various states. Our commitment to exceptional customer service is the cornerstone of our success, supported by a dedicated team of over 600 professionals.
Why Consider This Role?
Our hands-on management style and commitment to employee development distinguish us in the industry. We believe that our employees' success directly contributes to our company's achievements, which is why we offer comprehensive benefits, including health insurance, a 401K plan, performance-based bonuses, and more.
Position Overview:
We are seeking an experienced professional to fill the role of Assistant Director of Credit and Collections. This pivotal position will oversee our Credit and Collections division, focusing on strategies to reduce financial risk and improve cash flow.
Key Responsibilities:
- Manage credit screening and collections for our extensive portfolio of multifamily apartment communities.
- Establish and monitor objectives for the collections team to meet company cash flow targets.
- Develop and implement strategies to identify and address customer account delinquencies.
- Create effective procedures to reduce outstanding balances from current residents, including communication strategies and legal actions.
- Collaborate with cross-functional teams, including Revenue, Finance, and Legal, to enhance collection efforts:
•Work with Finance to predict bad debt and potential defaults.
•Partner with Revenue to optimize credit screening practices.
•Coordinate with Legal to ensure compliance with necessary notices and eviction processes.
- Report on collection performance metrics and portfolio risks, providing insights for improvement to senior management.
- Utilize and enhance collection software, collaborating with IT to optimize processes.
- Establish performance metrics for evaluating and developing collections personnel.
- Engage with external collection agencies to streamline procedures and maximize recovery.
Qualifications:
- 5-7 years of experience in credit and collections, ideally within the multifamily housing sector.
- 3+ years of supervisory or management experience.
- Bachelor's degree in Business, Finance, or a related field; MBA preferred.
- Strong analytical skills with the ability to manage large data sets.
- Excellent interpersonal skills and the ability to work collaboratively across departments.
- In-depth understanding of credit and collections methodologies and strategies.
- Proficiency in credit management software with a willingness to adopt new technologies.
- Familiarity with Interprose ACE and Yardi software is a plus.
