Collection Manager

4 weeks ago

Charlotte, North Carolina, United States United Clothing Donation Services Full time

Job Summary:

The Collection Manager will oversee the growth of market share and increase pounds of merchandise collected while adhering to budgeted merchandise cost per pound. This role is responsible for managing the collection stream to be at 120% of production budget(s).

Key Responsibilities:

  • As part of the Management team, the Collection Manager will ensure that everything done has a specific purpose that links productivity to business results in the store(s).
  • Represent UCDS Management and market within the community and act as a liaison between UCDS and the community.
  • Ensure company records are completed, organized, retained, and safeguarded in accordance with company policy and procedure and applicable laws.
  • Ensure standards are met on all levels from each department and the OSHA, compliance with EEOC, and DOT.
  • Manage and support a group of people.
  • Manage the financial assets of the store(s) and achieve 100% of monthly budget.
  • Create a teamwork atmosphere throughout the collection department and store(s) and ensure a positive work atmosphere where team member contributions are valued.
  • Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions-based focus.
  • Spend time and time with others on what's important; quickly zero in on the critical priorities and put the trivial aside.
  • Be curious about how the business works and how you/we can make it better.
  • This position oversees collections, drivers, and driving product procurement.
  • Manage sourcing/finding new locations for donation sites.
  • Sourcing of donation stations i.e. trailers and shed.
  • Managing movement boxes as needed.
  • Working closely with store managers on inventory needs.
  • Sourcing donation boxes as needed - ordering and signage as needed.
  • Managing/Relocating donation stations or boxes.
  • Working with municipalities on permits.
  • Meeting with Municipality regularly to encourage workable ordinances.
  • Closing loop on all donor complaints.
  • Working with Charity Group partners as needed.
  • Interviewing drivers as needed.
  • Reviewing collection reports.
  • Sourcing trucks and trailers as needed.
  • Customer service with site hosts.
  • Exclusivity of site--Resolve problems when competitor places box on our sites.

Qualifications:

  • Working knowledge of Microsoft Office including Word, Excel, and Outlook.
  • Demonstrated supervisory, management, and leadership skills.
  • Demonstrated customer service skills.
  • Demonstrated planning and organization skills.
  • Ability to think and act as a business owner in the thrift industry.
  • Ability to communicate orally and in writing.
  • Ability to work independently or as part of a team.
  • Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
  • Ability to interact with all levels of the organization.
  • Ability to make or influence decisions.
  • Ability to identify problems and recommend solutions.
  • Ability to establish relationships with peers, internal and external customers, and vendors.
  • Ability to work within UCDS's culture.
  • Ability to travel occasionally.

Education and Experience:

  • High school diploma or equivalent; Bachelor's degree preferred; or a combination of education and experience that yields the required knowledge, skills, and abilities.
  • High level of diplomacy and interpersonal skills.
  • Qualifying for DOT medical card and certification as authorized company driver.

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