Service Desk Coordinator

5 days ago


Roanoke, Virginia, United States Paul Mitchell Schools Full time
Job Summary

Paul Mitchell Schools is seeking a highly skilled Service Desk Coordinator to join our team. As a Service Desk Coordinator, you will be responsible for providing exceptional customer service to guests, prospective students, and staff members.

Key Responsibilities
  • Provide professional and courteous service to guests, prospective students, and staff members
  • Utilize sales and service experience to create an extraordinary experience for guests
  • Act as a guest service mentor to students, providing guidance and support
  • Follow service desk systems to ensure a smooth guest service flow
  • Develop and maintain strong relationships with guests, students, and staff members
Requirements
  • Previous sales experience, preferably in the beauty industry
  • Excellent organization, coaching, and communication skills
  • Experience in supervision, teamwork, documentation, and return on investment
  • Solid work history with verifiable references
  • Passion for the beauty industry
  • Honesty and professionalism
  • Previous cash management and balancing cash drawers
  • Experience in handling high volume phone calls preferred
What We Offer

As a Service Desk Coordinator at Paul Mitchell Schools, you will have the opportunity to work in a dynamic and supportive environment. You will be part of a team that is dedicated to providing exceptional service and creating a unique learning experience for our students.



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