Front Desk Coordinator

23 hours ago


Roanoke, Virginia, United States Dogtopia of Roanoke Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator at Dogtopia of Roanoke. As the first point of contact for our customers, you will be responsible for providing exceptional service and ensuring a positive experience for all pet parents.

Key Responsibilities
  • Customer Service: Strive for the highest possible customer satisfaction ratings with every interaction, answering questions and resolving issues in a professional and courteous manner.
  • Administrative Tasks: Accurately record health and behavioral notes in daily activity logs, communicate with team members, and maintain a clean and organized lobby and front desk.
  • Scheduling and Transactions: Manage all scheduling and paperwork associated with daily Meet & Greet appointments, schedule Daycare, Boarding, and Spa Services, and manage all transactions on POS and Digital Systems.
  • Inventory Management: Assist in inventory management of cleaning and dog supplies.
  • Team Collaboration: Assist in Canine Coach or Rover duties as needed and communicate any Pet Parent special requirements to Canine Coaches.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service or administrative experience preferred.
  • Skills: Excellent communication and organizational skills, ability to work in a fast-paced environment, and knowledge of basic dog obedience and training.
Benefits
  • Competitive Wages: $12.00-$13.00/hour.
  • Fun and Dynamic Team Culture: Work with a team of animal lovers in a fun and dynamic environment.
  • Career Progression: Opportunities for career advancement based on performance.
  • Additional Certification Programs: Access to additional certification programs to enhance your skills and knowledge.


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