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Service Desk Coordinator

2 months ago

Roanoke, Virginia, United States Paul Mitchell Schools Full time
Job Summary

We are seeking a highly skilled Service Desk Coordinator to join our team at Paul Mitchell The School - Roanoke. As a Service Desk Coordinator, you will be responsible for creating an exceptional experience for our guests, prospective Future Professionals, and all other school guests.

Key Responsibilities
  • Provide professional and courteous service to guests, prospective Future Professionals, and all other school guests.
  • Utilize basic computer software and telephone skills to effectively communicate with guests and resolve any issues that may arise.
  • Act as a guest service mentor to our Future Professionals, providing guidance and support to ensure a smooth guest service flow in the clinic classroom.
  • Follow all service desk systems to ensure a seamless experience for our guests.
Requirements
  • Previous sales experience, with a proven track record of success.
  • Excellent organization, coaching, and communication skills.
  • Experience in supervision, teamwork, documentation, and return on investment.
  • Solid work history with verifiable references.
  • Passion for the beauty industry.
  • Honesty and professionalism.
  • Previous cash management and balancing cash drawers experience.
  • Experience in handling high volume phone calls preferred.
What We Offer

As a Service Desk Coordinator at Paul Mitchell The School - Roanoke, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a team of dedicated professionals who are passionate about the beauty industry.