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Front Desk Representative

2 months ago

Hawthorne, California, United States Qonten Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Qonten. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities:

  • Greet and register guests in a prompt and courteous manner
  • Process operational needs, address guest requests, and complete reports
  • Provide outstanding guest service during the stay and settle the guest's account
  • Work collaboratively with the front desk team to ensure a smooth and efficient operation
  • Complete end-of-day activities, including posting charges to accounts and running night audit backup

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Basic computer skills and knowledge of hotel software
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance