Bilingual Call Center Representative

4 weeks ago

Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

Job Type

Full-time

Description

Job Summary

Call center representatives are the voice of the company. The first contact all patients will interact with will be with the Call Center Representative. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our customers. It is important to remember that many of these people are sick and/or seeking help. It is your job to ensure their journey to LA CENTA is comfortable and convenient and provides a great first impression.

Job Duties and Responsibilities

  • Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
  • Verifies patient demographics and insurance information when scheduling appointments.
  • Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived (if applicable).
  • Prepares lab requisition forms as requested by physicians (if applicable).
  • Scans Radiology and Lab requisitions to patient files (if applicable).
  • Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD
  • Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Manager/Supervisor of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area (if applicable).
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Assist in the creation of new patient welcome packets.
  • Consistently exhibits behavior and communication skills that demonstrate LA CENTA commitment to superior customer service, including quality, care and concern with each internal and external customer.
  • Demonstrates knowledge of the complete operation of switchboards and follows opening and closing switchboard procedures according to site-specific policies (if applicable).
  • Handles all phases of telephone communications, including scheduling in-office appointments, allergy testing and obtains test authorizations.
  • Routes all calls to appropriate departments and takes accurate and neat messages and forwards them in a timely manner.
  • Handles all emergency calls appropriately according to site-specific policies.
  • Briefs Call Center Manager/Supervisor of all outstanding calls or information.
  • Maintains accurate directories of providers' phone numbers.
  • Maintains accurate daily schedule and communicates as appropriate.
  • Maintains awareness of duties of each department in order to process calls efficiently.
  • Acts as translator as needed with patients and as requested by physicians (if applicable).
  • Assists with entering information into the EMR system.
  • Requests patient records as needed for physicians (if applicable).
  • Inform physicians when consults are requested.
  • Reports urgently needed switchboard equipment repairs to Supervisor/Manager.
  • Uses, protects, and discloses patients' protected health information according to HIPPA guidelines.
  • Adheres to safety policies and procedures at all times.
  • Practice discretion about internal clinical policies and procedures when speaking to patients.
  • Perform other duties as assigned.
Requirements

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.
  • HS Diploma/ GED Required
  • 1-2 years operator PBX/switchboard experience
  • At least 1 year of front desk/ patient experience in a medical setting
  • Ear Nose Throat & Allergy specialty clinic experience preferred
  • Must be bilingual-fluent in both English and Spanish
  • General knowledge of HIPAA and CPT codes
  • Must be able to travel within our various Los Angeles based clinics
  • Excellent communication skills with patients, physicians, and staff
  • Excellent organizational, interpersonal and decision-making skills
  • Ability to work in a relatively unsupervised environment with a high degree of accuracy
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
  • Sit for long periods at a time
  • Use hands and fingers in repetitive motions, daily
  • Ability to lift, push, pull up to 20 lbs. periodically
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function


Salary Description

$18/hr

  • Call Center Representative

    3 weeks ago

    Hawthorne, United States Los Angeles Center For Ear, Nose, Throat and Allergy Full time

    **Our Company** Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and...

  • Bilingual Call Center Representative

    4 weeks ago

    Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job DescriptionJob DescriptionDescription:Job SummaryCall center representatives are the voice of the company. The first contact all patients will interact with will be with the Call Center Representative. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are...

  • Bilingual Call Center Representative

    4 weeks ago

    Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job Type Full-time Description Job Summary Call center representatives are the voice of the company. The first contact all patients will interact with will be with the Call Center Representative. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our...

  • Call Center Representative

    4 weeks ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a **Member Service Advisor (Call Center Rep)** in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced...

  • Call Center Representative

    1 month ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment,...

  • Call Center Representative

    1 month ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment,...

  • Call Center Representative

    3 weeks ago

    Hawthorne, California, United States Sky One Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment,...

  • Call Center Representative

    1 month ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Job DescriptionJob DescriptionJoin our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive...

  • Call Center Agent

    4 weeks ago

    Hawthorne, United States California Sports and Spine Center Full time

    **Job Summary**: **Responsibilities**: - Answer incoming calls promptly and professionally - Provide accurate information to customers regarding products or services - Assist customers in resolving complaints or issues - Perform data entry tasks accurately and efficiently - Maintain customer records by updating account information - Follow communication...

  • Call Center Supervisor

    1 week ago

    Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job DescriptionJob DescriptionDescription:Job Summary: The Call Center Supervisor is responsible for implementing strategies and operations for departments responsible for all interactions in the Call Center. You will ensure system and process functionality and productivity. In addition, you will supervise the Call Center and work closely with other...

  • Call Center Supervisor

    8 hours ago

    Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job DescriptionJob DescriptionDescription:Job Summary: The Call Center Supervisor is responsible for implementing strategies and operations for departments responsible for all interactions in the Call Center. You will ensure system and process functionality and productivity. In addition, you will supervise the Call Center and work closely with other...

  • Call Center Manager

    1 month ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Job DescriptionJob DescriptionWe are currently seeking an experienced and motivated Member Experience Manager to lead our call center team. The Member Experience Manager will be responsible for overseeing day-to-day operations, ensuring exceptional service delivery, and driving performance to exceed key metrics and targets. The ideal candidate will have a...

  • Temp to Hire Bilingual in Chinese Customer Service

    4 weeks ago

    Hawthorne, United States S.F. Express Corporation Full time

    **About Us**: S.F. Express Co. is established in the early 1990’s and pioneered express deliveries across the China-HK border. Over the past 20 years, we’ve earned a well-deserved reputation for highly reliable and efficient express service in Greater China. Today, SF’s coverage in Greater China is second to none within the express industry. This...

  • Bilingual Customer Service

    1 month ago

    Hawthorne, United States Express Employment Professionals - LAX Full time

    Job DescriptionJob DescriptionBilingual Customer Service / Recruiting Coordinator at Express Employment ProfessionalsAs a Bilingual Customer Service / Recruiting Coordinator, you will help connect our Spanish-speaking job seekers with available jobs, qualify applications, and schedule interviewing appointments. The main goal of the Bilingual Customer Service...

  • Patient Service Representative

    2 weeks ago

    Hawthorne, New York, United States WMCHealth Full time

    Patient Service RepresentativeCompany: NorthEast Provider Solutions Inc.City/State: Hawthorne, NYCategory: Clerical/Administrative SupportDepartment: OB/GYNUnion: NoPosition: Full TimeHours: 8:30a - 5:00pShift: DayReq #: 36660Posted Date: May 16, 2024Hiring Range: $ $24.88Apply NowExternal Applicant link ) Internal Applicant linkJob Details:Job Summary:A...

  • Customer Representative

    1 month ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • Customer Representative

    1 month ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • Customer Support Associate, Bilingual Indonesian

    3 weeks ago

    Hawthorne, United States SpaceX Full time

    SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. **CUSTOMER SUPPORT ASSOCIATE, BILINGUAL INDONESIAN (STARLINK)** Starlink, our...

  • Customer Service Representative

    2 weeks ago

    Hawthorne, United States Sun Pharma (Taro Pharma) Full time

    GENERAL SUMMARY Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions. PRINCIPAL DUTIES AND RESPONSIBILITIES Daily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business. Handle many types of inquiries including...

  • Customer Service Representative I

    3 weeks ago

    Hawthorne, United States National Dentex Full time

    Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. **We are seeking to fill a number of key positions within our organization including this...