Sales Team Coordinator

7 days ago

Saint Louis Park, Minnesota, United States CSM Corporation Full time
Job Summary

We are seeking a highly motivated and organized Sales Coordinator to join our team at CSM Corporation. In this role, you will be responsible for assisting the sales and catering department in achieving revenue and customer satisfaction goals.

Key Responsibilities
  • Respond to customer inquiries in a friendly and professional manner, providing timely and accurate information.
  • Support the sales team by researching and cultivating potential leads, disseminating marketing materials, and participating in sales initiatives as needed.
  • Provide administrative support for the department, including data entry, sales report preparation, and the timely handling of signed contracts and payment information.
  • Contribute to client satisfaction by handling inquiries, reservations, and concerns in a timely and professional manner.
  • Build group room blocks, enter rooming lists, and make reservation changes as needed.
  • Work collaboratively with the sales team to ensure space and resources are utilized effectively.
  • Responsible for the proper use of equipment and supplies, adhering to cost controls to reduce expenses and waste.
  • May also be responsible for inventory and ordering of office supplies.
  • Maintain a clean and safe work area, adhering to CSM, brand, local, state, and federal regulations.
  • Follow all CSM procedures for guest/associate incidents.
  • Knowledgeable of hotel emergency procedures.
  • Produce required volume of work by planning, organizing, and prioritizing work duties.
  • Adhere to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
  • Attend all required department and hotel meetings.
  • Responsible for self/workload management.
  • Demonstrate clear written and verbal communication skills.
  • Promote collaboration and a positive, professional environment.
Requirements
  • 2+ years of customer service experience, preferably in a hotel setting.
  • Experience with PMS, Fosse, and MARSHA preferred.
  • Delphi and CI/TY also utilized.
  • Computer knowledge, Microsoft Office, and excellent verbal communication skills required.
  • Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
Education

High school diploma or GED required.

Physical Requirements

Ability to lift, push, and pull up to 30 pounds on an occasional basis.

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