Sales and Customer Service Representative
2 weeks ago
We specialize in providing customized fall protection solutions to businesses, working closely with general contractors, roofers, and facility managers to ensure worker safety. Our range of products includes free-standing roof safety rails, overhead fall protection systems, and more.
As a Sales and Customer Service Associate, you will be responsible for communicating with customers, providing exceptional service, generating sales leads, conducting product demonstrations, and training clients.
Key Responsibilities- Communicate effectively with customers to understand their needs and provide tailored solutions
- Provide exceptional customer service to ensure customer satisfaction and loyalty
- Generate sales leads and conduct product demonstrations to showcase our fall protection systems
- Train clients on the use and maintenance of our products
- Work collaboratively with the sales and customer service teams to achieve sales targets and improve customer satisfaction
- Excellent communication and interpersonal skills
- Prior experience in customer service and sales
- Ability to effectively train and educate customers
- Strong sales management skills
- Knowledge of fall protection systems (preferred but not required)
- Ability to work well in a team and independently
- Strong problem-solving and decision-making skills
- Highly organized and detail-oriented
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