Client Success Associate

1 week ago


Chicago, Illinois, United States Farmer's Fridge Careers Full time
About Farmer's Fridge

We're a company that's passionate about making fresh, healthy food accessible to everyone. Our mission is to provide a convenient and approachable way for people to enjoy nutritious meals and snacks, whether it's through our vending machines, wholesale partners, or office pantry solutions.

About the Role

We're seeking a highly organized and customer-focused Client Success Associate to join our team. As a Client Success Associate, you will be responsible for managing the day-to-day client service needs, including resolving client tickets, troubleshooting, and ensuring smooth communication across departments.

Key Responsibilities:
  • Client Ticket Management: Handle client tickets in Zendesk, ensuring timely and accurate responses to requests and issues.
  • Day-to-day Problem Solving: Address routine client service needs and resolve issues quickly, escalating more complex problems to the Senior Account Manager when necessary.
  • Client Communication: Maintain clear and open communication with clients regarding service status, issue updates, and general inquiries.
  • Cross-Functional Collaboration: Work with the Sales, Operations, fulfillment, and other cross-functional teams to ensure the timely resolution of client issues.
  • Salesforce and CRM Use: Input and manage client data in Salesforce, ensuring all records are up-to-date and accurate.
  • Badging Coordination Support: Assist in gathering client requirements for badging and coordinate with internal teams to ensure successful delivery.
  • Support Strategic Initiatives: When needed, assist the Senior Account Manager in major client lifecycle events such as installations, moves, and removals.
Requirements:
  • 1-3 years of experience in a client services or account management role.
  • Strong communication and customer service skills, with an emphasis on problem-solving.
  • Ability to manage multiple tasks simultaneously and maintain high attention to detail.
  • Familiarity with Salesforce or other CRM tools is preferred but optional.
  • Proficient in Google Suite.
  • Strong organizational skills and ability to work in a fast-paced environment.
Why Join Farmer's Fridge?

We're a company that values innovation, collaboration, and employee growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement. Our benefits package includes daily meal and snack options, a paid sabbatical program, and a 401(k) plan with immediate vesting.

We're an equal-opportunity employer and are committed to building a diverse and inclusive workplace. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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