Client Success Associate

5 days ago

Chicago, Illinois, United States Arrive Logistics Full time
Job Title: Client Success Associate

Join Arrive Logistics, a leading transportation and technology company in North America, as a Client Success Associate. In this role, you will be responsible for delivering Operational Excellence by mastering the basics of load building, scheduling appointments, tracking shipments, and closing out loads. You will work collaboratively across departments to ensure timely updates and provide exceptional customer service.

Key Responsibilities:
  • Manage load board on a daily basis, including detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution.
  • Focus on accuracy and timeliness while building loads for customer accounts.
  • Obtain pickup and delivery appointments from shippers and consignees within customer networks.
  • Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and tracking updates.
  • Communicate with customer contacts proactively when shipments will be delayed.
Developing Tasks:
  • Understand customer committed lanes and when to accept or reject loads being tendered by the customer.
  • Establish a strong understanding and knowledge base of the industry, foundational skills, and Arrive operations with a drive for continued educational opportunities.
  • Consistently work towards expanding relationships with customer contacts by delivering timely and professional communication.
  • Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service.
  • Determine how to maximize profitability with available freight by looking at appointment times, flexibility, and other attributes that will get the best possible rate.
  • Prioritize exceptions by working with the Carrier team to provide timely updates to customers.
  • Proactively work with management to determine any potential concerns for aging for customer accounts.
Qualifications:
  • Bachelor's degree in a relevant field of study preferred.
  • Proven demonstration of commitment and work ethic in a school or work setting.
  • Fast-paced and able to multitask in a high-pressure environment.
  • Polished communicator with exceptional interpersonal skills, both verbal & written.
  • Able to take verbal/written instruction and execute with confidence.
The Perks of Working With Us:
  • Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and take part in learning opportunities through our Employee Resource Groups.
  • Enjoy office-wide engagement activities, team events, happy hours, and more
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the heart of downtown Chicago, IL
  • Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car, or bike
  • Sweat it out at the LifeStart gym in our office building that includes brand-new Peloton bikes, top-of-the-line equipment, and personal training options.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program.
  • Get paid to work with your friends through our Referral Program
  • Get relocation assistance If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.

At Arrive Logistics, we're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute, and Unidos.

Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

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