Sales Director

4 weeks ago


Las Vegas, Nevada, United States Sentral Services Full time
About Sentral Services

Sentral Services is a leading residential hospitality operator that redefines the way people live. Our mission is to provide superior performance, enhanced experience, and a network of connected communities through our innovative approach to residential living.

Job Overview

We are seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible for the direct oversight of all leasing activity at our property, ensuring that our customers feel loved from the first point of contact to the entire lifecycle. You will set the framework that allows the team to feel empowered and guarantees a positive and fluid experience by working to save our customers' most valuable commodity, time.

Key Responsibilities
  • Uphold Sentral Services' standards, best practices, policies, and procedures, and value of excellence in customer service
  • Establish rapport with residents and guests to ensure they always feel loved
  • Engage in daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of game
  • Continually provide feedback on all opportunities for improvement
  • Ensure accuracy of content and reporting provided by leasing team
  • Display solid understanding of reasons for not leasing on each prospect - report out for support
  • Actively participate in each tour (virtual, self-guided) by making introductions and double closing
  • Provide oversight and coordination of welcoming new residents, and assist with office management and clerical tasks
  • Serve as backup to concierge team and homeshare efforts related to guest check-ins and outs
  • Record and update details of prospective residents, current residents, and guests into the property management software in a timely and detailed manner
  • Assist in opening and closing procedures and ensure they are completed
  • Inform maintenance team of any need for repair or cleaning
  • Advertise available homes and conduct property tours as part of marketing activities
  • Complete lease applications and assist with verification of application information; inform prospective residents of results
  • Liaise with residents and guests to provide information and address their questions and concerns
  • Maintain and store documentation effectively
  • Accept rent payments, security deposits, and other applicable fees
  • Follow all local, city, and federal regulations
  • Assist in conducting market surveys and shop competitive communities
  • Perform other related duties and assignments as needed and assigned
Requirements
  • Bachelor's Degree or equivalent experience preferred
  • Management/employee development experience
  • Success in Leasing environment
  • Proficiency with Yardi, CRM, Rent Café
  • Solid understanding of Microsoft Office (Outlook, Excel, Word)
  • Strong knowledge of operations with budget formulation
  • Ability to work independently and as part of a team
  • A drive towards high-performance sales and a passion to be first in class
  • Analytically minded with the ability to swiftly pivot when market or team dynamic changes
  • Must possess strong attention to detail, leadership skills, and sales ability
  • Demonstrated ability to lead teams
  • Strong oral and written communication skills
  • Great time management skills
  • Computer literate with capability in email, MS Office, and related communication tools
  • Must be willing to participate in training in order to comply with new or existing laws
  • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
  • Ability to work a flexible schedule, including evenings and weekends
About Sentral Services

Sentral Services is a network of communities that redefines the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights - we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral Services lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service-first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning and development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at Position Overview and Responsibilities.


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