Culinary Operations Manager
2 months ago
Job Summary
The Culinary Manager is responsible for overseeing the culinary operations for the US-based ships, Caribbean, and Ocean Cay MSC Marine Reserve. This role ensures the delivery of exceptional food experiences to our guests and crew while managing costs, planning, logistics, and administrative tasks related to the culinary department.
Key Responsibilities
- Conduct market research to identify regional culinary trends, competitive sets, and target audiences.
- Lead by example, ensuring knowledge of Standard Operating Procedures (SOPs) and teaching/coaching onboard teams for optimal results.
- Evaluate business opportunities for new and additional culinary concepts, proposing them to the VP of F&B USA for validation.
- Manage and lead the Executive Chef USA on all culinary operations for the US-based ships and Ocean Cay MSC Marine Reserve.
- Collaborate with Traveling Fleet Supervisors - Executive Chef and Traveling Fleet Supervisors - Executive Pastry Chef, in coordination with the VP of F&B USA.
- Collaborate with onboard management to manage pastry-related inventory and order necessary ingredients and supplies.
- Review revenue targets, food cost budgets, and operational expenses, taking necessary actions to meet company goals and targets.
- Perform consistent and continual checks and audits, ensuring policies and procedures are followed as per company standards.
- Implement food products and verify product/food cost consistency by conducting frequent on-board and private destination Ocean Cay visits and inspections.
- Ensure adherence to food safety and sanitation regulations, conducting regular health inspections to maintain high standards of hygiene and USPH results.
- Monitor NPS Scores and Medallia scores, engaging the shipboard and shoreside management team to create an environment of acute awareness and positive reinforcement.
- Create and suggest menu changes, request ingredients, and handle special menus for events and guests with special needs.
- Communicate and monitor product list changes and new product implementations per SOPs.
- Support operations on product forecasting for all new resourced products.
Qualifications
- 5 years of culinary management experience within the cruise industry.
- Relevant experience as Manager in F&B in US.
- High School Diploma or GED.
- Fluent in English.
- Excellent communication and organizational abilities.
- Good knowledge of Microsoft Office package.
- Adaptability and the ability to work in a fast-paced, ever-changing cruise environment.
VISA Requirements
US Passport or Green Card.
MSC is an E-Verify employer.
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