Customer Service Ambassador

2 days ago


Chino, California, United States InStep Full time
Customer Support Representative

At InStep, we're passionate about delivering exceptional customer experiences. As a Customer Support Representative, you'll play a vital role in building lasting relationships with our clients and driving customer loyalty.

Key Responsibilities:
  • Engage with clients through in-person communication and sales presentations to onboard new customers.
  • Drive customer engagement and loyalty by resolving conflicts and listening actively.
  • Utilize problem-solving skills to determine the root cause of customer concerns and recommend effective solutions.
  • Maintain strong relationships with clients by building trust and comfort.
  • Upsell products to customers to drive revenue and increase sales profitability.
  • Communicate customer impact trends and concepts for improvement to sales account managers.
Requirements:
  • Operate efficiently and productively, both independently and as a team.
  • Recognize and resolve dilemmas in a timely manner.
  • Thrive in a competitive team environment.
  • Exhibit impeccable attention to detail and strong follow-through skills.
  • Adapt to diverse personalities and communication styles.
Preferred Qualifications:
  • A high school degree or equivalent.
  • Experience in customer service, retail, sales, or serving.
  • A flexible schedule.


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