Customer Service Representative

2 days ago


Chino, California, United States American Honda Motor Full time
Job Title: Customer Service Sr. Representative I

About the Role:

We are seeking a highly skilled and experienced Customer Service Sr. Representative I to join our team at American Honda Motor. As a key member of our customer service team, you will be responsible for resolving customer disputes and ensuring a positive experience for our valued customers.

Key Responsibilities:

  • Review and assess customer cases to determine the best course of action
  • Communicate with customers, attorneys, and other stakeholders to resolve disputes
  • Apply decision-making skills to resolve complex cases while meeting state and federal guidelines
  • Ensure compliance with company, state, and federal regulations
  • Provide exceptional written and verbal communication skills to customers and stakeholders

Requirements:

  • Bachelor's degree or equivalent work experience
  • Minimum 2 years of experience in a fast-paced environment with case management and problem-solving skills
  • Mediation and/or legal knowledge/experience
  • Strong logic and reasoning skills
  • Excellent verbal and written communication skills
  • Automotive technical aptitude

What We Offer:

  • Competitive base salary
  • Annual bonus
  • Industry-leading benefit plans
  • Paid time off and holidays
  • 401K plan with company match

About American Honda Motor:

At American Honda Motor, we are committed to providing exceptional customer service and resolving customer disputes in a fair and timely manner. We are an equal opportunity employer and value diversity in our workplace.



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