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Customer Service Representative

2 months ago

Chino, California, United States IHOP Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our IHOP team as a Cashier. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities:

  • Customer Service: Develop and maintain professional relationships with colleagues and customers, ensuring a welcoming and friendly atmosphere in the restaurant.
  • Order Taking and Payment Processing: Accurately handle cash transactions, answer phone calls, and manage To Go orders in a timely and efficient manner.
  • Food and Beverage Service: Maintain a clean and organized workspace, ensuring that food and beverages are prepared and served to guests in a timely and accurate manner.
  • Teamwork and Communication: Collaborate with colleagues to ensure seamless service delivery, and communicate effectively with guests to resolve any issues or concerns.

Requirements:

  • Education and Experience: No prior experience required, but a high school diploma or equivalent is preferred.
  • Language Skills: Ability to read, write, and speak English fluently.
  • Math Skills: Basic math skills, including the ability to handle cash transactions accurately.
  • Physical Demands: Ability to stand, walk, and lift up to 25 pounds, with regular breaks to maintain a safe and healthy work environment.

Work Environment:

As a Cashier at IHOP, you will work in a fast-paced restaurant environment, interacting with guests and colleagues in a friendly and professional manner. You will be exposed to moderate noise levels and may be required to work in a team environment to meet guest demands.