Customer Service Representative

1 day ago


Chino, California, United States American Honda Motor Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at American Honda Motor. As a key member of our customer service department, you will be responsible for resolving customer disputes and ensuring a positive experience for our valued customers.

Key Responsibilities
  • Dispute Resolution: Review and assess customer complaints, and work with customers to resolve issues in a fair and timely manner.
  • Case Management: Manage a high volume of customer cases, ensuring that all necessary information is gathered and documented.
  • Communication: Develop and maintain effective communication with customers, dealerships, and other stakeholders to resolve disputes and ensure customer satisfaction.
  • Problem-Solving: Utilize strong analytical and problem-solving skills to identify and resolve complex customer issues.
  • Compliance: Ensure compliance with company policies, state and federal regulations, and industry standards.
Requirements
  • Education: Bachelor's degree or equivalent work experience.
  • Experience: Minimum of 2 years of experience in a customer service or dispute resolution role.
  • Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Knowledge: Knowledge of customer service principles, dispute resolution techniques, and industry regulations.
Working Conditions

This is an onsite position, requiring regular attendance and participation in team meetings and training sessions.

Benefits

We offer a competitive salary, annual bonus, industry-leading benefit plans, and opportunities for career growth and development.



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