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Customer Service Representative

2 months ago

Chino, California, United States TEKsystems Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems.

Key Responsibilities:

• Manage a high volume of inbound calls in a timely and efficient manner, providing exceptional customer service and support.

• Assist customers with scheduling appointments for airbag recalls and provide dealership information, ensuring a seamless experience.

• Handle 30-40 inbound calls per shift, supporting customers with questions on recalls, warranties, and troubleshooting malfunctioning radio codes.

• Capture customer concerns and properly document calls to create a case, ensuring accurate and timely resolution.

• Provide accurate information to customers, close cases, and/or dispatch to the proper department for additional assistance.

• Collaborate with the team to provide clear feedback and growth opportunities, driving continuous improvement.

• Utilize multiple screens, software, and processes to assist customers, ensuring a high level of service.

Requirements:

• Availability to work Monday-Friday from 6am-5:00pm, with various scheduled shifts within this timeframe.

• Strong decision-making skills, with the ability to work independently with minimal supervision.

• Excellent communication and interpersonal skills, with the ability to work effectively with a team and on individual tasks.

Preferred Qualifications:

• Previous experience in a customer-facing role, with a strong focus on customer service and support.

• Proficiency in computer navigation and multitasking, with the ability to adapt to new software and processes.

About TEKsystems:

We are a leading provider of technology services and talent solutions, partnering with clients to drive transformation and growth. Our team of experts works with clients across North America, Europe, and Asia, delivering innovative solutions to drive business success.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.