Industrial Mechanical Sales and Service Representative

6 days ago


Washington, North Carolina, United States Rise Capital Full time

Rise Capital is a leading provider of innovative solutions for various industries, delivering cutting-edge technologies and unparalleled customer service to our clients. We are seeking a Mechanical Industrial Field Service Sales Specialist to drive business growth and customer satisfaction.

Position Overview: This role is responsible for generating new business, managing existing accounts, and providing technical expertise in the field to ensure customer satisfaction and growth.

Key Responsibilities:

  • Sales and Business Development:
  • Identify and pursue new sales opportunities within the industrial mechanical sector.
  • Develop and maintain relationships with key decision-makers and stakeholders.
  • Conduct site visits and assess customer needs to offer tailored solutions.
  • Prepare and present proposals, quotes, and product information to potential clients.
  • Customer Service and Support:
  • Provide technical support and troubleshooting for mechanical products and services.
  • Coordinate with the service team to ensure timely and effective resolution of customer issues.
  • Conduct follow-ups and ensure customer satisfaction with products and services.
  • Market Analysis and Strategy:
  • Stay informed about industry trends, market conditions, and competitor activities.
  • Develop and execute strategic plans to achieve sales targets and expand market presence.
  • Provide feedback and insights to the management team to drive product and service improvements.
  • Reporting and Documentation:
  • Maintain accurate records of sales activities, customer interactions, and service requests.
  • Prepare regular reports on sales performance, market conditions, and customer feedback.
  • Ensure compliance with company policies, procedures, and industry regulations.

Qualifications:

  • Education: Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field preferred; or equivalent work experience in industrial sales and/or field service, project management and mechanical engineering.
  • Experience: Minimum of 5 years of experience in industrial sales, mechanical engineering, project management, field supervisor or field service roles, with a strong understanding of mechanical systems and products.
  • Skills:
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
  • Strong technical aptitude and problem-solving abilities.
  • Proven track record of meeting or exceeding sales targets.
  • Ability to work independently and manage time effectively.
  • Blueprint reading
  • Computer proficiency
  • Solid understanding of financial principles related to pricing, cost analysis, and profit margins.

Additional Information:

  • Travel: Frequent travel to client sites is required.


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