Customer Service Representative
5 days ago
**About the Role**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance products.
Key Responsibilities:
- Customer Relationship Building: Establish and maintain strong relationships with our customers, providing exceptional service and support.
- Insurance Product Promotion: Use a customer-focused, needs-based review process to educate customers about our insurance options and promote our products.
- Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
What We Offer:
- Competitive Hourly Pay and Commission/Bonus Structure: Earn a competitive hourly wage plus commission and bonus opportunities.
- Group Life Insurance: Enjoy comprehensive group life insurance coverage.
- Paid Time Off: Receive paid vacation and personal/sick days.
- Flexible Hours: Enjoy a flexible schedule with opportunities for work-life balance.
- Growth Opportunities: Develop your skills and advance within our agency.
- 4-Day Work Week: Eligible for a 4-day work week after 1 year of employment.
Requirements:
- Interest in Marketing: Demonstrate a genuine interest in marketing products and services based on customer needs.
- Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills.
- People-Oriented: Be a people-oriented individual with a strong focus on customer satisfaction.
- Detail-Oriented: Demonstrate attention to detail and a commitment to accuracy.
- Proactive Problem-Solving: Show a proactive approach to problem-solving and a willingness to learn.
- Computer Skills: Be able to learn and effectively use computer functions.
- Team Player: Demonstrate the ability to work effectively in a team environment.
- Prior State Farm Experience: Possess prior experience working with State Farm, a significant advantage.
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