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Property Management Assistant

2 months ago

Norwalk, Connecticut, United States NAVARINO PROPERTY MANAGEMENT LLC Full time

Property Management Assistant (Leasing Operations Coordinator)

NAVARINO PROPERTY MANAGEMENT LLC is in search of a dedicated Full-Time Property Management Assistant to enhance our dynamic team and support our residential property operations.

NAVARINO PROPERTY MANAGEMENT LLC is a comprehensive Real Estate Management firm focused on multifamily properties. Our philosophy emphasizes attentive resident engagement and a hands-on management style. We strive to create value and optimize returns for our clients through the meticulous application of property management principles, ensuring responsiveness and dedication to client interests.

The NAVARINO team consists of seasoned professionals who excel in anticipating and addressing the needs of both owners and residents promptly and effectively. We take pride in the strong relationships we have cultivated over the years with reputable contractors, maintenance experts, financial institutions, engineers, architects, and other service providers in the Real Estate sector.

Leasing Responsibilities:

  • Welcome prospective residents and assess their needs by asking relevant questions and utilizing completed guest cards.
  • Document all inquiries and visits, whether by phone or in person, in the appropriate reports.
  • Organize and maintain guest cards in accordance with established protocols.
  • Inspect model units and available apartments, communicating any service requirements to the Property Manager.
  • Showcase the community and available units, effectively conveying features and benefits to meet client needs and facilitate sales.
  • Guide prospects through the application process and secure deposits in compliance with company policies and Fair Housing regulations.
  • Update availability reports and process applications for approval, including credit checks and rental history, submitting them to the Community Manager for final approval.
  • Ensure apartments are prepared for resident move-ins on the agreed-upon dates.
  • Follow up with prospects who did not finalize their applications, attempting to convert them into residents or referring them to sister communities as necessary.
  • Obtain new residents' signatures on all required documents prior to their move-in and orient them to the community.
  • Assist in monitoring lease renewals and distribute renewal notices as needed.
  • Evaluate the effectiveness of advertising efforts and gather competitive market intelligence.
  • Represent NAVARINO PROPERTY MANAGEMENT LLC professionally at all times.

Administrative Duties:

  • Process rental payments efficiently.
  • Prepare leases and complete necessary paperwork, ensuring accurate data entry in Rent Manager.
  • Maintain up-to-date resident files.
  • Conduct daily inspections of the community and document findings.
  • Disseminate all company or community-related notices.
  • Support the management team with various tasks as required.
  • Consistently uphold community policies.

Resident Engagement:

  • Handle all incoming calls and in-person inquiries, addressing resident requests, concerns, and feedback.
  • Promptly process maintenance service requests and communicate with the maintenance team, ensuring timely responses to resident inquiries about community policies, repairs, and other matters.
  • Verify that all maintenance issues are resolved satisfactorily by following up with residents regarding completed service requests weekly.
  • Maintain open lines of communication with the Property Manager and Maintenance Supervisor.
  • Contribute to the cleanliness and visual appeal of the community consistently.
  • Assist in organizing resident events and participate as a host when directed by the Community Manager.

Marketing Initiatives:

  • Engage in outreach marketing activities regularly to attract prospective residents.
  • Conduct market research and evaluate competing communities.

Key Qualifications:

  • Demonstrated ability to collaborate and contribute positively to the community team.
  • Strong verbal and written communication skills.
  • Proficient in operating telephones, personal computers, Microsoft Office Suite, and community management software.
  • Exhibit a positive demeanor and maintain professionalism in all situations.
  • Participate in training to remain compliant with relevant laws and regulations.
  • Willingness to work a flexible schedule, including evenings and weekends.
  • Minimum of two years of experience in a customer service-related role.
  • Ability to effectively manage and resolve customer concerns to prevent escalation.


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