Assistant General Manager, Residential Operations

3 weeks ago


Norwalk, Connecticut, United States Blt Management Llc Full time

Building and Land Technology (BLT) is a leading real estate development company dedicated to creating exceptional living and working spaces.

We pride ourselves on our commitment to quality, innovation, and customer satisfaction.

This position supports the General Manager in maintaining all aspects of property operations and ensuring a high level of service and satisfaction for our residents and clients.

The Assistant General Manager monitors and enforces compliance with all company policies, procedures, and standards related to business and operations.

Key Responsibilities:

  • Maintain day-to-day operations of the property, fostering a professional and friendly atmosphere for all residents and clients.
  • Physically inspect the community, pick up litter, and report any service needs to the maintenance staff.
  • Act as a liaison between the General Manager, building staff, and residents.
  • Gather proactive resident feedback and work to meet and exceed goals related to resident satisfaction, retention, occupancy levels, and property objectives.
  • Send out resident communications as needed.
  • Assist with administering lease agreements for prospective residents.
  • Maintain optimal renewal rates by managing lease agreements for current residents.
  • Contribute ideas for marketing the community and enhancing the living environment for residents.
  • Maintain accurate resident records, including rents, deposits, and application fees.
  • Consult with residents to limit account delinquencies and handle evictions as necessary.
  • Submit unpaid balances to collections when needed.

Requirements:

  • 2+ years of leasing or property management experience required.
  • Must be organized, flexible, and able to cope with change constructively.
  • Ability to work on weekends as needed.
  • Experience with property management software (AppFolio preferred).
  • Strong time management and problem-solving skills.

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Paid Holidays
  • Tuition Reimbursement
  • Housing Discount at BLT-owned properties

Blt Management Llc



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