Assistant General Manager

2 months ago

Norwalk, Connecticut, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Shaner Hotel Group. The successful candidate will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.

Key Responsibilities
  • Assist the General Manager in overseeing all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
  • Ensure that all hotel departments are operating efficiently and effectively, and that all staff are meeting their performance goals.
  • Develop and implement strategies to improve hotel revenue, occupancy, and customer satisfaction.
  • Monitor and control hotel expenses, including labor costs, inventory, and supplies.
  • Ensure that all hotel policies and procedures are up-to-date and compliant with company and franchise standards.
  • Collaborate with the General Manager to develop and implement long-term business plans and strategies.
  • Provide leadership and guidance to hotel staff, including training and development programs.
  • Ensure that all hotel facilities and equipment are well-maintained and in good working order.
  • Monitor and respond to guest complaints and concerns in a timely and professional manner.
Requirements
  • Minimum of one year of management experience in the hospitality industry.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent; college degree in hospitality management or business preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of budget preparation and cost controls.
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to apply good judgment to carry out instructions.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.

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