Assistant General Manager

4 weeks ago

Norwalk, Connecticut, United States Shaner Hotel Group Full time
Job Title: Assistant General Manager

We are seeking an experienced Assistant General Manager to join our team at the Residence Inn Norwalk in downtown Norwalk. As a key member of our management team, you will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.

Key Responsibilities:
  • Assist the General Manager in achieving hotel financial goals and budget targets
  • Ensure payroll and purchasing controls are in place to maintain and exceed profit goals
  • Develop and implement long- and short-range financial objectives consistent with property objectives
  • Ensure all Shaner and franchise operating standards are followed
  • Maintain complete knowledge of hotel features, room types, rates, and room availability
  • Handle guest complaints and ensure guest satisfaction
  • Assist staff with their job functions to ensure optimum service to guests
  • Lead all aspects of employee performance to ensure productivity and a quality work environment
  • Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments
Requirements:
  • Minimum of one year of management experience in the hospitality industry
  • Ability to satisfactorily communicate with guests, management, and co-workers
  • High school graduate or equivalent; college degree in hospitality management or business preferred
  • Bilingual English/Spanish a plus
  • Working knowledge of all hotel departments
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Knowledgeable of the property management system
  • Knowledge of local activities and attractions appropriate for clientele

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.

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