Customer Service Representative/Cashier

5 hours ago


Paterson, New Jersey, United States Passaic County Community College Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative/Cashier to join our team at Passaic County Community College. This part-time, hourly position reports directly to the Coordinator of Student Accounts and is responsible for providing exceptional customer service to all users of the Bursar's Office.

Key Responsibilities
  • Provide top-notch customer service to students, faculty, and staff
  • Enter payments through the Colleague cashiering system with accuracy and efficiency
  • Analyze financial information related to billing, including scholarships, state, and federal awards
  • Assist students with self-service and payment plans on the web
  • Update student records in the Colleague system as needed
  • Assist with paper and email billing
  • Make outgoing calls to students regarding due dates and other important information
  • Answer questions related to payments, refunds, and PCCC student processes
Requirements
  • High School Diploma or equivalent required
  • Knowledge of cashiering and reconciling cash drawers
  • Strong mathematical skills
  • Excellent customer service, analytical, and organizational skills
  • Ability to work independently and as part of a team
  • Knowledge of federal and state financial regulations preferred
  • Knowledge of college enrollment management services preferred
  • Knowledge of Ellucian Colleague preferred
  • Bilingual preferred
What We Offer

Passaic County Community College offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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