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Customer Service Representative

2 months ago

Paterson, New Jersey, United States Paterson Task Force Defunct Full time
Job Description

We are seeking a highly skilled and bilingual Receptionist to join our team at Paterson Task Force Defunct. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Communication and Interpersonal Skills: Develop and maintain effective relationships with clients, colleagues, and stakeholders through active listening, clear communication, and empathy.
  • Data Management: Accurately and efficiently manage and maintain accurate records, files, and databases to ensure seamless operations.
  • Business Operations: Provide administrative support to ensure the smooth operation of our business, including mail management, phone answering, and multitasking.
  • Problem-Solving and Adaptability: Demonstrate the ability to work independently, think critically, and adapt to changing situations and priorities.
  • Language Skills: Possess fluency in both English and Spanish to effectively communicate with clients and colleagues.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of experience in a customer-facing role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Fluency in English and Spanish.