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Healthcare Customer Service Specialist

2 months ago

Paterson, New Jersey, United States Summit Health Full time

Job Title: Patient Service Representative at Summit Health

The Patient Service Representative (PSR) position at Summit Health involves greeting and delivering exceptional service to incoming patients. The PSR is responsible for registering patients, collaborating with the team to ensure seamless patient experiences, and addressing patient inquiries with professionalism and care. Key responsibilities include:

  • Welcoming and assisting patients upon arrival
  • Coordinating patient intake and managing appointment schedules
  • Updating patient records accurately in the system
  • Facilitating the completion of necessary paperwork
  • Managing medical documentation
  • Delivering outstanding customer service
  • And additional related tasks

Qualifications for this role include:

  • A friendly and approachable demeanor
  • Experience in fast-paced service settings
  • Excellent communication abilities
  • Strong attention to detail and teamwork
  • Proficient computer skills and adaptability to changing environments
  • A genuine passion for healthcare and assisting others
  • Ability to effectively engage with diverse stakeholders
  • Language proficiency as required

About Summit Health

Summit Health places great importance on the contributions of its team members in transforming healthcare through meaningful connections. The organization provides a comprehensive benefits package that includes Medical, Dental, Life, Disability, Vision, FSA options, and a 401k savings plan.

Equal Opportunity Employer

Summit Health is dedicated to ensuring equal employment opportunities and does not discriminate based on various characteristics as per applicable laws.

Safety Commitment

The organization prioritizes the safety of its employees and applicants, ensuring secure communication and interview processes. Summit Health refrains from conducting job-related communications through unsecured channels.