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Customer Service Representative

2 months ago

Paterson, New Jersey, United States St. Joseph's Healthcare System Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at St. Joseph's Healthcare System. As a key member of our call center team, you will be responsible for providing exceptional service to our patients and families, while also supporting the overall mission and values of our organization.

Key Responsibilities

  • Answer incoming calls in a professional and courteous manner, directing and screening calls as needed
  • Take accurate messages and relay information to the appropriate team members
  • Perform related clerical duties, including sorting and sending mail
  • Provide excellent customer service and support to patients and families
  • Work collaboratively with other team members to achieve departmental goals and objectives

Requirements

  • High School diploma or equivalent required
  • No previous experience required, but three months or less of on-the-job training and orientation is preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong teamwork and collaboration skills

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful difference in the lives of our patients and families