Customer Service Representative

21 hours ago


Paterson, New Jersey, United States Lowe's Full time
Job Summary

We are seeking a highly skilled Customer Resolution Associate to join our team at Lowe's. As a key member of our delivery operations team, you will be responsible for supporting the delivery of products to our customers, ensuring a seamless and efficient experience.

Key Responsibilities
  • Support delivery operations from internal and external customers, providing exceptional customer service and resolving any issues that may arise.
  • Communicate with customers to obtain feedback and improve our in-home delivery experiences, assist in problem-solving, and create lasting customer relationships.
  • Deliver business results and handle multiple tasks in a fast-paced environment, utilizing your knowledge of Home Delivery XDT operations.
  • Manage customer escalated issues and Executive Care opportunities, providing immediate resolutions and solutions.
  • Interact with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes, and store operations to ensure seamless delivery.
  • Utilize effective problem-solving, change adoption, team orientation, and empowerment skills to drive business results.
  • Build and maintain business relationships with Retail and Lowe's Pro partners, leveraging your excellent communication and interpersonal skills.
  • Maintain continuous dialogue with 3PL vendor partners to address and resolve claims and complaints involving In Home Customer Delivery experiences.
  • Work cases as assigned through the case management system to ensure all customer issues are resolved, escalating issues appropriately to management as needed.
Requirements
  • High school diploma or equivalent
  • 1 year of directly related experience

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition. Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit.



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