Operations Team Leader

2 weeks ago


Salt Lake, Utah, United States Amazon Full time

Job ID:
| Services LLC
Location: Saint George, Utah

Role Overview:

This position requires flexibility to work 10-hour overnight shifts, scheduled either Sunday to Wednesday or Wednesday to Saturday. Shift assignments may vary based on operational needs.


About Amazon:
Amazon's Worldwide Operations network is dedicated to delivering millions of packages and ensuring customer satisfaction daily. We are seeking driven, customer-oriented individuals for the role of Operations Team Leader.

In this capacity, you will oversee and engage your team during shifts, ensuring the highest standards of safety, quality, attendance, and performance.

Your role will be pivotal in meeting customer expectations and ensuring timely delivery of orders.


Our operational workflow consists of three key stages: First mile - where products are stored and prepared for orders; Middle mile - where orders are transported to your area; and Last mile - where products reach the customer's doorstep.

While workflows may differ slightly, our commitment to customer satisfaction remains constant.


Global Specialty Fulfillment (GSF) is a dynamic division within Amazon focused on providing rapid delivery to our customers.

We combine operational and support teams to innovate the last mile customer experience. Join us in shaping the future.


Key Responsibilities:
  • Mentor, support, and inspire team members
  • Oversee safety, quality, productivity, and customer delivery commitments
  • Collaborate with support teams including Safety, Operations Integration, Loss Prevention, and Human Resources to achieve business goals
  • Lift up to 49 pounds, stand and walk for shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as climb and descend stairs
  • Work in a dynamic environment with varying noise levels and temperatures (including outdoor loading areas and refrigerated environments)
  • Maintain a flexible schedule, including weekends and overnight shifts

Basic Qualifications:
  • High School diploma or equivalent
  • 6+ months of leadership experience in a retail, distribution, or similar setting
  • Ability to work 40 hours per week, with potential overtime
  • Flexibility to work various shifts, including weekends, nights, and holidays
  • Must be at least 18 years old
  • 1+ years of experience using computers and Microsoft Office (Outlook, Word, Excel)
  • Capability to lift up to 49 pounds, stand/walk for extended periods, and perform physical tasks

Preferred Qualifications:
  • Experience managing a team of 10+ employees or over 1 year of direct management experience
  • Knowledge of process improvement methodologies (Lean Six Sigma and/or Kaizen)
  • Strong customer service, communication, and interpersonal skills
  • Bachelor's Degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website.



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