Technical Account Manager

6 days ago


Downers Grove, Illinois, United States T-Mobile Full time

Job Overview

At T-Mobile, we invest in our employees' success. Our Total Rewards Package ensures that team members receive a competitive base salary and compensation package, including a 401(k) and access to free money coaches. This is just one way we demonstrate our commitment to our employees' well-being.

Key Responsibilities

  • Monitor progress toward resolution of customer problems and initiate measures to maintain progress toward resolution of impairment/outages.
  • Analyze process flow and application of tools to identify and implement improvements that promote a seamless customer experience.
  • Provide timely feedback to the management team on customer trends, issues, and needs.
  • Collaborate effectively with cross-functional business and technology development teams to solve problems and ensure customers have the best business solutions.

Requirements

  • High School Diploma/GED (Required)
  • 2-4 years Managing Technical Projects (Required)
  • Less than 2 years Reporting Experience (Required)

Preferred Qualifications

  • Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions.
  • Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time.
  • Product Knowledge Solid understanding of customer technologies and all T-Mobile products and services in order to understand and meet customer requirements.
  • Root Cause Analysis Ability to interpret service performance for root cause analysis and corrective action.

Benefits

  • Competitive base salary and compensation package
  • 401(k) and access to free money coaches
  • Mobile service & home internet discounts
  • Pet insurance
  • Commuter and transit programs

Travel Requirements

Travel is required for this position.



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