Banquet Operations Manager
3 weeks ago
Job Summary
As a Banquet Operations Manager at Marriott International Inc, you will be responsible for directing and motivating a team to provide high-quality service to our guests. You will oversee the financial and administrative aspects of banquet operations, including asset protection and inventory management. Your role will also involve communicating effectively with colleagues and stakeholders to ensure seamless event execution.
Key Responsibilities
- Managing Banquet Operations
- Project supply needs for the department, including china, glass, silver, and buffet presentations.
- Apply knowledge of laws and regulations related to events.
- Understand the impact of banquet operations on event success and manage activities to maximize customer satisfaction.
- Adhere to and reinforce all standards, policies, and procedures.
- Maintain established sanitation levels.
- Manage departmental inventories and maintain equipment.
- Use banquet beverage records to control liquor costs and manage perpetual inventory.
- Schedule banquet service staff to forecast and service standards, while maximizing profits.
- Participating in and Leading Banquet Teams
- Set goals and delegate tasks to improve departmental performance.
- Conduct monthly department meetings with the Banquet team.
- Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
- Act as a liaison to the kitchen staff.
- Lead shifts and actively participate in the servicing of events.
- Ensuring and Providing Exceptional Customer Service
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service.
- Ensure employees understand expectations and parameters.
- Strive to improve service performance.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Review comment cards and guest satisfaction results with employees.
- Conducting Human Resources Activities
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
- Observe service behaviors of employees and provide feedback to individuals.
- Monitor progress and lead discussion with staff each period.
- Participate in the development and implementation of corrective action plans.
- Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges; focus on continuous improvement of guest satisfaction.
- Attend and participate in all pertinent meetings.
Benefits and Compensation
Marriott International Inc offers a competitive salary range of $63,000 to $81,000 annually, as well as a comprehensive benefits package, including a bonus program, health insurance, 401(k) plan, and more. Benefits and compensation may be subject to eligibility, waiting period, contribution, and other requirements and conditions.
About the Team
The Autograph Collection is a growing portfolio of four and five-star independent hotels, each offering unique and memorable experiences. As a member of our team, you will have the opportunity to work with a diverse group of individuals who share a passion for delivering exceptional service and creating unforgettable experiences for our guests.
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