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Banquet Operations Manager

2 months ago

St Petersburg, United States Marriott International Inc Full time
Job Summary

As a key member of our team, the Banquet Manager will be responsible for directing and motivating staff while providing exceptional service to our guests. This role requires a strong focus on financial and administrative responsibilities, including asset protection and inventory management.

Key Responsibilities
  • Managing Banquet Operations
    • Develop and implement strategies to maximize customer satisfaction and drive revenue growth.
    • Manage departmental inventories and maintain equipment to ensure seamless event execution.
    • Use banquet beverage records to control liquor costs and manage perpetual inventory.
    • Schedule banquet service staff to meet forecasted service standards and maximize profits.
  • Participating in and Leading Banquet Teams
    • Set goals and delegate tasks to improve departmental performance and drive team success.
    • Conduct regular department meetings to ensure clear communication and alignment.
    • Act as a liaison to the kitchen staff to ensure seamless event execution.
    • Lead shifts and actively participate in the servicing of events.
  • Ensuring and Providing Exceptional Customer Service
    • Set a positive example for guest relations and empower employees to provide excellent service.
    • Interact with guests to obtain feedback on product quality and service levels.
    • Respond to and handle guest problems and complaints in a timely and professional manner.
    • Strive to improve service performance and emphasize guest satisfaction during all departmental meetings.
  • Conducting Human Resources Activities
    • Communicate and execute departmental and property emergency procedures to ensure staff safety and well-being.
    • Observe service behaviors of employees and provide feedback to individuals.
    • Monitor progress and lead discussion with staff to drive continuous improvement.
    • Participate in the development and implementation of corrective action plans to address service challenges.
    What We Offer

As a Banquet Manager with Marriott International, you will have the opportunity to work with a diverse range of guests and events, while developing your skills and expertise in a dynamic and fast-paced environment. Our comprehensive benefits package includes:

  • Competitive salary range: $63,000 - $81,000 annually
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Health savings account (except for positions based out of or performed in Hawaii)
  • Flexible spending accounts
  • Tuition assistance
  • Pre-tax commuter benefits
  • Other life and work wellness benefits

Marriott International is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.